FREQUENTLY ASKED QUESTIONS

What service or products to you offer?

We manufacture hot cases for hot food and provide parts for the cases. To view the cases we offer, visit the Products Page.

What are your business hours?

We are open Monday-Friday, 8am-4pm.

Where are you located?

153 N Riverside Dr Fort Worth, TX 76111

How can I place a parts order?

Fill out the Parts Inquiry Form on the Parts Page or email: partorders@customdelisinc.com . When emailing, please provide the following; serial number and model & part you required.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, etc.) if you like to apply for an account we will send you a credit application.

How can I get part numbers?

View our parts catalog on the Parts Page or call us at (800) 275-3159 and provide the serial number for the unit you are working. You may also email us with your request: partorders@customdelisinc.com

How do I get equipment information?

For most equipment information, visit the Products Page. Please email at: info@customdelisinc.com for more detailed information.

 Do you have tech support?

Yes, please call us at (800)275-3159. Please be prepared to provide the serial number, so we can assist you more efficiently.

How long does it take to ship an item?

Stock parts usually ship 1 or 2 days by UPS or FedEx. Specially manufactured parts usually ship out between 1-3 weeks.

How do I cancel my order?

You can cancel your order same business day by calling us at (800) 275-3159  or emailing us at partorders@customdelisinc.com

PRODUCT MAINTENANCE
& SUPPORT LINKS

We are dedicated to ensure your deli unit maintains its maximum efficiency and lifespan. Explore the helpful links below if you have any questions about product maintenance, our Warranty Policy, or ordering replacement parts for your unit.

Replacement Parts

View our catalog of replacement parts and inquire about
the parts you need here:

Parts Page

Warranty Policy

Download our Warranty Policy to view warranty details
for all Custom Deli’s products:

Download

Phone

Give us a call to speak to one of our representatives:
Monday through Friday, 8 AM–4 PM.

1-800-275-3159

Email

Feel free to email with any questions or inquiries and we
will get back to you as soon as possible!

info@customdelisinc.com